terms of service

Last Updated: October 2025

These Terms of Service (“Terms”) govern your use of the services, coaching programs, digital content, website, and related services (“Services”) provided by Built by Crystal LLC, operating under the brand Crystal Renee (“we,” “us,” “our”). By accessing or using our Services, you agree to these Terms.

1. Use of Services

You must be 18 years of age or older and have the legal authority to enter into these Terms. You agree to use the Services only for lawful purposes and in accordance with all applicable laws.

2. Accounts and Access

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

We reserve the right to suspend or terminate access to our Services for misuse, non-payment, violation of these Terms, or other conduct that may negatively affect our business, services, or other clients.

3. Fees and Payments

All fees are stated in U.S. dollars unless otherwise specified.

Payments are due according to the payment schedule associated with the coaching program or service selected.

All sales are final. No refunds will be issued except where otherwise required by applicable law or expressly stated in writing.

Failed or declined payments may result in the suspension or termination of access to coaching services, programs, platforms, and digital materials until payment is resolved.

Clients are responsible for maintaining valid and up-to-date payment information.

Any applicable taxes or processing fees may be added to the purchase price where required.

4. Subscription Renewals and Cancellation

If you enroll in a recurring subscription or monthly coaching program, your subscription will automatically renew according to the payment schedule presented at the time of enrollment unless canceled in accordance with the applicable cancellation policy.

Clients must provide at least five (5) days' written notice before the next billing cycle to cancel a recurring subscription.

Cancellation requests may be submitted through the applicable account portal or by contacting [email protected].

Cancellations submitted after the required notice period may result in one final charge.

No refunds will be issued for payments that have already been processed.

5. Intellectual Property

All coaching programs, training materials, workout plans, nutrition resources, educational materials, videos, templates, documents, graphics, systems, content, trademarks, branding, and other materials provided through the Services are the property of Built by Crystal LLC and/or its licensors unless otherwise stated.

You receive a limited, personal, non-exclusive, non-transferable license to use these materials solely for your own personal use during your active enrollment or subscription.

You may not copy, reproduce, modify, distribute, publish, sell, share, or commercially exploit any Crystal Renee programs, materials, or intellectual property without prior written permission.

6. Prohibited Conduct

You may not:

(a) copy, reproduce, modify, distribute, or resell our programs or materials;

(b) share your account, login credentials, or paid content with another person;

(d) attempt to gain unauthorized access to our systems or accounts;

(e) introduce malware, malicious code, or other harmful material;

(f) interfere with the operation or security of our Services; or

(g) infringe upon the rights of Crystal Renee, Built by Crystal LLC, or any third party.

7. Health and Fitness Disclaimer

Crystal Renee provides fitness coaching, educational guidance, accountability, and related support. Our Services are not a substitute for medical care, diagnosis, or treatment.

You are responsible for determining whether participation in physical activity is appropriate for you. You should consult with a qualified physician or healthcare professional before beginning any exercise, nutrition, or fitness program, particularly if you have any existing medical condition, injury, or health concern.

By participating in our Services, you acknowledge that physical activity involves inherent risks and that you are responsible for following professional medical advice and communicating any relevant limitations, injuries, or health concerns.

8. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, regarding the Services, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. No Guarantee of Results

Crystal Renee and Built by Crystal LLC do not guarantee specific fitness, weight-loss, muscle-building, health, or other results.

Individual results vary based on many factors, including consistency, effort, nutrition, exercise adherence, sleep, recovery, genetics, lifestyle, and other factors outside our control.

Participation in a coaching program does not guarantee any particular outcome.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Built by Crystal LLC, Crystal Renee, and their respective representatives shall not be liable for indirect, incidental, special, consequential, or similar damages arising from or related to your use of the Services.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Services shall not exceed the amount you paid to us for the Services giving rise to the claim during the preceding three months.

11. Indemnification

You agree to defend, indemnify, and hold harmless Built by Crystal LLC, Crystal Renee, and their respective representatives from and against claims, damages, liabilities, losses, costs, and expenses arising out of or related to:

Your violation of these Terms;

Your misuse of the Services;

Your violation of applicable laws or third-party rights; or

Your participation in the Services, to the extent permitted by applicable law.

12. Termination

We may suspend or terminate your access to the Services for violation of these Terms, non-payment, misuse of our Services, or other circumstances permitted by applicable law.

Upon termination:

Your access to coaching platforms, programs, and digital materials may immediately end;

Any outstanding balances remain due;

Any applicable recurring subscription will be canceled; and

No refunds will be issued for payments already processed, except where required by applicable law.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the state in which Built by Crystal LLC is legally organized, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Services should first be addressed through informal resolution by contacting:

Crystal Renee
Built by Crystal LLC
Email: [email protected]

If a dispute cannot be resolved informally, the parties may pursue any remedies available under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time. Any updated version will be effective when posted, unless otherwise required by applicable law.

Your continued use of the Services after updated Terms are posted constitutes acceptance of the revised Terms.

15. Contact

For questions regarding these Terms or our Services, please contact:

Built by Crystal LLC
Crystal Renee
2048 Almira St
Jacksonville, Florida 32211
United States

Email: [email protected]
Phone: +1 904-504-8213